What is Ibiley's policy on returns & exchanges?

PLEASE USE THE ATTACHED RETURN AND EXCHANGE FORM WHEN REQUESTING A RETURN/EXCHANGE!

I.    PRE-REQUISITES FOR RETURN

 Items in original condition may be returned or exchanged within 30 days accompanied by your original invoice. Items that have been washed, worn, patched or embroidered may not be returned.

II.  PROCESSING TIMES

Depending on the method you used to send the item(s) to us, it can take up to 7 - 14 business days for us to receive your return. Upon receiving the item(s) we review the specific case, please note that not all returns will be granted, however we will review all returns within 7-14 business days. 

III. SHIPPING CHARGES

Any and all shipping charges are non-refundable. All returns require you to accept the responsibility to pay the shipping fee to us and return to your address of choice. If you have questions /concerns about your order please contact us at 305.625.8050 or by e-mail at [e-mail]  before agreeing to the terms of this Agreement.

IV. REFUNDS & CREDITS

In-Store purchased items will qualify for a store credit ONLY.  Online orders will receive a full refund for the cost of the product, based on your original payment method, allow up to two billing cycles for a refund to appear on your credit card statement. 

V. RETURN ADDRESSES

Please send your unwanted item/s along with your full information provided to you such as Invoice# or order # to avoid delays, to:

Attn: Ibiley Return Department

11530 SW 120th ST Miami, FL 33176

VI. MISSING OR LOST ITEMS

All claims for missing or lost items/packages must be made within 90 days of the invoice or receipt date. Claims made after this period will not be eligible for refund, replacement, exchange, or credit, and a new order must be placed.