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What is Ibiley's Policy on Returns & Exchanges

PLEASE USE THE ATTACHED RETURN AND EXCHANGE FORM WHEN REQUESTING A RETURN/EXCHANGE!

 

I.    PRE-REQUISITES FOR RETURN

 Items in original condition may be returned or exchanged within 30 days accompanied by your original invoice. Items that have been washed, worn, patched or embroidered may not be returned.

 

II.  PROCESSING TIMES

Depending on the method you used to send the item(s) to us, it can take up to 7 - 10 business days for us to receive your return. Upon receiving the item(s) we review the specific case, please note that not all returns will be granted, however we will review all returns within 7-14 business days.

 

III. SHIPPING CHARGES

Any and all shipping charges are non-refundable. All returns require you to accept the responsibility to pay the shipping fee to us and return to your address of choice. If you have questions /concerns about your order please contact us at 305.624.1083 or by e-mail at customercare1@ibiley.net before agreeing to the terms of this Agreement.

 

IV. REFUNDS & CREDITS

Be aware that in case of a return only store credit will be issued.  If the order cannot be fulfilled then you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). Original or return postage is not refundable. If you have placed your order with a credit card please allow up to two billing cycles for a refund to appear on your credit card statement. If you paid by check, your refund check will be sent to you via first-class mail.

 

V. RETURN ADDRESSES

 Returned or exchanged merchandise bought through the Ibiley Uniforms & More website may be returned to the address listed below or taken to your nearest Ibiley store:

 Ibiley Returns & Exchanges

11520 SW 120th Street

Miami, FL 33176

 

 

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